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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Base settings
B. Phone model
C. Hardware ID (MAC address)
D. Phone name

Answer: C

Explanation:
Explanation
The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone.
A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/about-phones/ https://help.mypurecloud.com/articles/add-a-phone/

NEW QUESTION # 56
Which of the following statements about scripts is true?

A. Scripts may be used for outbound dialing campaigns only.
B. Scripts are only used to configure flows when setting up Architect.
C. Scripts can be used for inbound interactions only.
D. Scripts can be used in all types of interactions.

Answer: D

Explanation:
Scripts are tools that help agents handle interactions more efficiently and consistently. Scripts can be used in all types of interactions, such as voice, chat, email, etc. Scripts can provide guidance, information, or questions for the agents to use during an interaction. Scripts can also include dynamic content, such as data actions, web pages, images, etc. Reference: https://help.mypurecloud.com/articles/about-scripts/ https://help.mypurecloud.com/articles/create-a-script/

NEW QUESTION # 57
What type of trunk would you configure to connect to AudioCodes phones?

A. External trunk
B. Network interface trunk
C. WebRTC phone trunk
D. Phone trunk

Answer: D

Explanation:
Phone trunk is the type of trunk that you would configure to connect to AudioCodes phones in Genesys Cloud CX Telephony Admin menu. A trunk is a logical connection that allows voice communication between different systems or networks using various protocols or technologies. A trunk can have various options configured to define its behavior and performance, such as capacity limits, codecs preferences, caller ID settings etc. A phone trunk is a type of trunk that connects AudioCodes phones with Genesys Cloud CX using SIP protocol over TLS transport layer. Reference: https://help.mypurecloud.com/glossary/trunk/ https://help.mypurecloud.com/articles/create-a-phone-trunk/ https://help.mypurecloud.com/articles/audiocodes-phone-trunk-settings/

NEW QUESTION # 58
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Automatic Call Distribution
B. IVR
C. Skill-based Routing
D. Workforce Management

Answer: C

NEW QUESTION # 59
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Managed IP Phones
B. Base Settings
C. Default Station Configuration
D. IP Phone Templates

Answer: B

NEW QUESTION # 60
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